Privacy Policy

Solar Willow Psychic Network Pty Ltd Privacy Policy solarwillow.com Last Updated: May 2026 1. Introduction Solar Willow Psychic Network Pty Ltd ("Solar Willow", "we", "us", or "our") operates the platform accessible at solarwillow.com (the "Platform"). We are deeply committed to protecting the privacy of every person who engages with our services, and to handling personal information with integrity, care, and full transparency. This Privacy Policy sets out how we collect, use, store, disclose, and safeguard your personal information when you access or use the Solar Willow Platform. It applies to all users — including clients seeking spiritual guidance and independent readers offering services — wherever in the world they may be located. Solar Willow is headquartered in Australia and operates in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For users located outside of Australia, we also endeavour to honour the privacy standards applicable in your jurisdiction to the fullest extent reasonably practicable. By continuing to use the Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, we respectfully ask that you discontinue your use of the Platform. 2. Who We Are We are Solar Willow Psychic Network Pty Ltd, an Australian-registered company operating the international spiritual reading platform at solarwillow.com. Our details are as follows: Legal Entity: Solar Willow Psychic Network Pty Ltd Website: solarwillow.com Support: support@solarwillow.com Country of Operation: Australia Should you have any questions or concerns regarding this Privacy Policy or the manner in which we handle your personal information, we warmly invite you to contact us at support@solarwillow.com. 3. What Information We Collect We collect personal information that is necessary for the responsible operation of the Platform, the seamless delivery of services, and the ongoing safety and integrity of our community. The categories of information we may collect are outlined below. 3.1 Account and Registration Information • Full name or chosen display name • Email address • Username and password (securely stored and encrypted) • Date of birth, where required for age verification purposes • Profile information provided by readers, including areas of spiritual specialisation and service descriptions 3.2 Payment and Transaction Information • Payment method details processed through PayPal • Transaction history, including per-minute session charges, account credits, and any applicable refunds • Billing records associated with your account Please note that Solar Willow does not directly store your full payment card details. All payment processing is conducted by PayPal in accordance with their own privacy policy and security certifications. We encourage you to review PayPal's privacy practices at paypal.com. 3.3 Technical and Device Information When you access the Platform, we automatically collect certain technical data necessary for the secure and effective operation of our services, including: • IP address • Device type, operating system, and browser type and version • Login activity, including timestamps of access and session duration • Pages visited, features used, and navigation behaviour within the Platform • Session records, including live chat session metadata • Cookies and similar tracking technologies (please refer to Section 8 for further detail) In accordance with guidance issued by the Office of the Australian Information Commissioner (OAIC), IP addresses may constitute personal information when linked to an identified or reasonably identifiable individual. Solar Willow treats IP addresses and associated technical data as personal information in such circumstances. This data is collected and used for the purposes of fraud prevention, account security, platform moderation, and the protection of our broader user community. 3.4 Communications and Session Content • Messages exchanged via the Platform's live chat feature during reading sessions • Support enquiries and correspondence directed to support@solarwillow.com • Feedback, reviews, or reports submitted through the Platform 3.5 Sensitive Information By its very nature, spiritual and psychic reading services may involve the voluntary sharing of deeply personal information, including matters relating to health, relationships, beliefs, or other sensitive areas of life. We honour the trust you place in us by sharing such information. Solar Willow does not require the disclosure of sensitive information as a condition of accessing the Platform. Any sensitive information shared during a session is afforded the same protections as all other personal information we hold, and is handled with the utmost discretion. 4. How We Use Your Information We use the personal information we collect solely for legitimate purposes that are directly connected to the operation of the Platform and the provision of our services. These purposes include: • Creating and maintaining your account on the Platform • Facilitating live chat reading sessions between clients and readers • Processing payments and maintaining accurate billing and transaction records • Providing customer support and responding to your enquiries with care and promptness • Verifying user identities and preventing fraudulent or unauthorised activity • Monitoring Platform activity for the purposes of safety, moderation, and legal compliance • Enforcing our Terms of Service and Community Guidelines • Sending service-related communications, including account notifications and updates to our policies • Improving the Platform, analysing usage patterns, and developing new features and services • Fulfilling applicable legal obligations We will not use your personal information for purposes that are incompatible with those described above, without first obtaining your consent or as otherwise required or permitted by law. 5. Disclosure of Your Information Solar Willow does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We may disclose your information only in the limited circumstances described below. 5.1 Service Providers We may share information with carefully selected third-party service providers who assist us in operating the Platform. These include payment processors (PayPal), hosting and infrastructure providers, security and fraud prevention services, and analytics providers. Such providers are permitted to use your information solely as necessary to perform services on our behalf, and are required to maintain appropriate confidentiality and data security standards. 5.2 Legal and Regulatory Disclosure We may disclose your personal information where required or expressly permitted by law, including in response to a valid court order, subpoena, regulatory investigation, or request from a law enforcement authority. Disclosure may also occur where we reasonably believe it is necessary to protect the rights, property, or safety of Solar Willow, our users, or the general public. 5.3 Business Transfers In the event that Solar Willow undergoes a merger, acquisition, restructure, or sale of assets, your personal information may be transferred as part of that transaction. We will endeavour to notify affected users prior to any such transfer and will ensure that any successor entity is bound by privacy obligations no less protective than those set out in this policy. 5.4 International Data Transfers As an internationally accessible platform, Solar Willow may engage service providers located outside of Australia. Where personal information is transferred to overseas recipients, we take reasonable steps to ensure that such recipients handle your information in a manner consistent with the Australian Privacy Principles. By using the Platform, you consent to the transfer of your information to overseas service providers where this is necessary for the operation of the Platform. 6. Data Storage and Security The security of your personal information is a matter we take with the utmost seriousness. We implement reasonable and appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, and destruction. Our security practices include encrypted data transmission, secure credential storage, access controls, and ongoing security monitoring. While we make every effort to safeguard your personal information, no method of transmission or storage over the internet can be guaranteed to be entirely secure. We encourage you to take steps to protect your own account by maintaining the confidentiality of your login credentials and notifying us promptly at support@solarwillow.com if you suspect any unauthorised access to your account. We retain your personal information for as long as your account remains active or as is necessary to provide our services to you. Information may be retained for longer periods where required by applicable law, for the resolution of disputes, fraud prevention, or the enforcement of our agreements. 7. Your Rights and Choices Subject to the provisions of applicable law, you hold the following rights with respect to your personal information: • Access: You may request access to the personal information we hold about you. • Correction: You may request that we correct or update any inaccurate or incomplete personal information. • Deletion: You may request the deletion of your personal information, subject to any legal obligations we may have to retain certain records. • Restriction: You may request that we restrict our processing of your personal information in certain defined circumstances. • Objection: You may object to certain uses of your personal information, including for direct marketing purposes. • Portability: Where applicable, you may request a copy of your personal information in a structured, commonly used, and machine-readable format. To exercise any of these rights, please contact us at support@solarwillow.com. We will respond to your request in a timely manner and in accordance with applicable law. We may be required to verify your identity before processing your request. If you are an Australian resident and hold concerns that we have not adequately addressed, you have the right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. 8. Cookies and Tracking Technologies Solar Willow uses cookies and similar tracking technologies to operate, secure, and continually improve the Platform. Cookies are small data files placed on your device when you visit a website, and they serve a number of important functions. We use cookies for the following purposes: • Essential cookies: Required for the fundamental operation of the Platform, including session management and user authentication • Security cookies: Employed to detect and prevent fraudulent activity and to protect the integrity of user accounts • Analytics cookies: Used to understand how users engage with the Platform, enabling us to improve performance and develop new features • Preference cookies: Used to remember your personal settings and enhance your experience on the Platform You may manage cookie preferences through your browser settings at any time. Please be aware that disabling certain cookies may affect the availability or functionality of some Platform features. By continuing to use the Platform, you consent to our use of cookies as described in this section. 9. Children's Privacy The Solar Willow Platform is intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and have reason to believe that a minor has provided us with personal information, we ask that you contact us immediately at support@solarwillow.com. Upon confirmation, we will take prompt steps to remove such information from our records. 10. Third-Party Links and Services The Platform may contain links to third-party websites and services, including PayPal for the purposes of payment processing. This Privacy Policy applies solely to personal information collected directly by Solar Willow through the Platform. We are not responsible for the privacy practices of any third-party websites or services and respectfully encourage you to review their respective privacy policies before providing any personal information. 11. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or Platform features. When material changes are made, we will revise the "Last Updated" date at the top of this document and, where appropriate, notify users by email or through a notice displayed on the Platform. Your continued use of the Platform following any such changes constitutes your acceptance of the revised Privacy Policy. 12. Contact Us We welcome any questions, concerns, or requests you may have regarding this Privacy Policy or the handling of your personal information. Please do not hesitate to reach out to us: Solar Willow Psychic Network Pty Ltd Email: support@solarwillow.com Website: solarwillow.com We are committed to resolving any privacy concerns with care, transparency, and promptness. Should you remain dissatisfied with our response, you are entitled to escalate your concern to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, or to the relevant privacy authority in your jurisdiction. — Solar Willow Psychic Network Pty Ltd —